Returns & Exchanges

At AULA Official Shop, we stand behind the quality of our gaming peripherals and offer a 30-day return window for all electronics. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

1

Initiate Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

3

Ship Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery.

4

Inspection & Refund

Once our technicians verify the item's condition, your refund or replacement will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing